Legal

Refund Policy

Version 1.0 Effective 16 July 2026

This Refund Policy forms part of our Terms & Conditions and applies to all payments made to Rooikat Systems for subscription products and custom or once-off work. All payments are processed in South African Rand (ZAR) by Payfast.

In short: you pay for what you use and for work that is done. Charges for billing periods that have started, and for work that has been performed, are not refundable. Cancelling a subscription stops future charges — you keep access until the end of the period you've already paid for.

1.Subscriptions

1.1 Cancellation instead of refund. You can cancel your subscription at any time. When you cancel:

You retain full access until the end of the billing period you have already paid for.
The subscription does not renew and no further charges are made.
The charge for the current billing period is not refunded, in whole or in part — there is no pro-rata refund or credit for the unused remainder of a period.

1.2 Immediate performance. Subscription access begins immediately upon payment. By subscribing you expressly request and consent to immediate provision of the service. In terms of section 42(2) of the Electronic Communications and Transactions Act 25 of 2002, the statutory cooling-off right does not apply to services where performance has begun with the consumer's consent.

1.3 Failed renewals. If a renewal charge fails, access continues during a grace period while we retry the payment. If the renewal ultimately succeeds, it pays for the billing period it relates to; if it does not, the subscription expires and nothing further is owed. Failed-payment handling never results in a charge without a corresponding period of access.

2.Custom & once-off work

2.1 Payments for custom work — whether a single once-off charge, a deposit, or a milestone payment — compensate work that has been or is being performed under an agreed scope. Once the relevant work has commenced, these payments are non-refundable.

2.2 If we are unable to commence work you have paid for, or we cancel an engagement before starting it, you will be refunded in full for the portion not performed.

3.Duplicate or erroneous charges

If you are charged in error — a duplicate transaction, an incorrect amount, or a charge after a confirmed cancellation — contact us and we will investigate and refund the erroneous amount in full. Refunds are processed through Payfast to the original payment method, normally within 7–14 business days of confirmation.

4.Your statutory rights

Nothing in this policy limits any right you may have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or other applicable law that cannot be excluded by agreement. Where such a law requires a refund, we will provide it.

5.How to raise a billing issue

Email info@rooikatsystems.com with the email address on your account, the date and amount of the charge, and a short description of the issue. We respond within 24 hours.

6.Changes to this policy

We may update this policy from time to time. Each revision carries a new version number and effective date at the top of this page; changes apply to charges made after the new version takes effect.