Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the products and services provided by Rooikat Systems (“Rooikat Systems”, “we”, “us”, “our”), a custom technology company of South African origin. By creating an account, subscribing to a product, commissioning work from us, or ticking the “I agree to the Terms & Conditions” checkbox at checkout, you agree to be bound by these Terms.

1.Definitions

• “Product” — any software, application or service offered by Rooikat Systems, whether sold on a subscription basis or as once-off custom work.
• “Subscription” — a Product billed on a recurring monthly basis.
• “Custom Work” — bespoke development, consulting or other once-off services performed under a quote or agreement, paid as a single charge or as a deposit followed by milestone payments.
• “Billing Period” — the monthly period covered by a Subscription payment.

2.Payments & billing

All payments are processed in South African Rand (ZAR) by Payfast, a licensed South African payment service provider. We do not receive, store or process your full card details; card information is captured and stored securely by Payfast in accordance with PCI DSS standards.

For Subscriptions, your card is securely tokenized by Payfast at first payment so that recurring monthly charges can be processed. You authorise us to charge the recurring subscription fee at the start of each Billing Period until your Subscription is cancelled.

3.Subscriptions

3.1 Renewal. Subscriptions are billed monthly in advance and renew automatically at the end of each Billing Period unless cancelled.

3.2 Cancellation. You may cancel your Subscription at any time from within the Product. Cancellation takes effect at the end of the Billing Period you have already paid for:

• You keep full access until the end of that paid period.
• Your Subscription simply does not renew — no further charges are made.
• No mid-cycle cut-off is applied, and no pro-rata credits or refunds are given for the unused portion of a Billing Period (see our Refund Policy).

3.3 Failed payments. If a renewal payment fails, we will notify you and allow a grace period during which we may retry the charge. Your access continues during the grace period. If payment has still not succeeded when the grace period ends, your Subscription will expire and access to the Product will be suspended until payment is made or a new Subscription is started.

3.4 Price changes. We may change Subscription pricing with at least 30 days' written notice. Price changes take effect from your next Billing Period after the notice period; if you do not agree, you may cancel before the new price takes effect.

4.Custom & once-off work

4.1 Custom Work is performed under a written quote or agreement describing the scope, deliverables and price. Payment is made either as a single once-off charge, or as a deposit followed by milestone payments as set out in the quote.

4.2 Deposits secure capacity and fund work that begins immediately; milestone payments pay for work completed up to that milestone. Because these payments compensate work actually performed, they are non-refundable once the relevant work has commenced, except where required by law (see our Refund Policy).

4.3 A milestone or order is considered paid only once the payment has been confirmed by Payfast.

5.Refunds

Our refund position for both Subscriptions and Custom Work is set out in our Refund Policy, which forms part of these Terms. In summary: charges for Billing Periods already started and for work already performed are non-refundable, except where a refund is required by applicable South African law.

6.Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate billing and contact information and keep it up to date. We may suspend or terminate accounts used in breach of these Terms.

7.Acceptable use

You may not use our Products to break the law, infringe the rights of others, attempt to gain unauthorised access to systems or data, resell or sublicense the Product without our written consent, or interfere with the operation or security of the service.

8.Intellectual property

All intellectual property in our Products remains the property of Rooikat Systems or its licensors. A Subscription grants you a limited, non-exclusive, non-transferable right to use the Product for the duration of your Subscription. Ownership of deliverables produced as Custom Work is governed by the applicable quote or agreement.

9.Disclaimers & limitation of liability

Products are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties and our total liability arising out of or related to a Product or these Terms shall not exceed the amounts you paid to us in the three (3) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot lawfully be limited, or excludes any rights you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002 to the extent they apply.

10.Changes to these Terms

We may update these Terms from time to time. Each revision carries a new version number and effective date at the top of this page. Material changes will be communicated to active customers before they take effect. Your acceptance is always recorded against the specific version you agreed to; continued use of a Product after a new version takes effect constitutes acceptance of that version.

11.Governing law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts, without limiting any mandatory consumer protections that apply in your place of residence.

12.Contact

Questions about these Terms, billing or cancellations: info@rooikatsystems.com. We respond within 24 hours.